Introduction

Ideal UFH is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request quotations, submit plans for CAD drawings or purchase products and services from us.

We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the practices described within this Privacy Policy.

Who We Are

Ideal UFH
[Insert Company Address][Insert Contact Email][Insert Telephone Number]

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

Information We Collect

We may collect and process the following information:

Personal Information

• Full name
• Company name
• Email address
• Telephone number
• Billing address
• Delivery address

Project & Technical Information

• Floor plans
• CAD drawing requirements
• Property details
• Heating specifications
• Technical system requirements
• Installation details

Website Usage Information

• IP address
• Browser type
• Device information
• Pages visited
• Website interaction data
• Cookie and analytics information

How We Use Your Information

We use your information to:

• Respond to enquiries
• Prepare quotations
• Produce CAD drawings
• Provide technical support
• Process orders
• Arrange deliveries
• Improve our services
• Communicate regarding projects or orders
• Maintain internal business records
• Comply with legal obligations

We only collect information relevant to the services we provide.

CAD Drawings & Technical Documents

Where floor plans, technical drawings or project documentation are submitted to us, these are used solely for the purpose of:

• producing underfloor heating CAD drawings
• preparing quotations
• providing technical support
• ensuring system compatibility and performance

All project information is handled confidentially and is not shared with third parties unless necessary to fulfil the requested service.

Legal Basis For Processing Data

Under UK GDPR, we process personal data under the following lawful bases:

Contractual Necessity

To provide quotations, CAD drawings, products and services requested by you.

Legitimate Interests

To improve our services, maintain customer communication and support ongoing business operations.

Legal Obligations

To comply with applicable legal and financial requirements.

Consent

Where required for marketing communications or optional cookie usage.

Sharing Your Information

We do not sell your personal data.

We may share limited information with trusted third parties where necessary to operate our business, including:

• delivery companies
• payment providers
• IT and website providers
• suppliers and manufacturers
• professional advisors

Any third parties are expected to handle your data securely and in accordance with applicable data protection laws.

Data Retention

We only retain personal information for as long as necessary to:

• fulfil the purpose it was collected for
• comply with legal obligations
• resolve disputes
• maintain business records

Technical drawings and project documentation may be retained for future customer support, repeat orders or warranty-related enquiries.

Marketing Communications

If you choose to opt in, we may contact you regarding:

• new products
• technical services
• promotions
• updates relevant to your enquiry or project

You can unsubscribe or request removal from marketing communications at any time.

Cookies & Analytics

Our website may use cookies and analytics tools to:

• improve website functionality
• understand visitor behaviour
• monitor website performance
• enhance user experience

Cookies may collect anonymous technical information about how visitors use the website.

You can control or disable cookies through your browser settings.

Website Security

We take reasonable technical and organisational measures to protect your personal data against:

• unauthorised access
• accidental loss
• misuse
• disclosure
• alteration

However, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to certain processing activities
• Restrict processing
• Request data portability
• Withdraw consent where applicable

To exercise any of these rights, please contact us directly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, services or website functionality.

Any updates will be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

Ideal UFH
[Insert Company Address][Insert Contact Email][Insert Telephone Number]